Shipping & Return Policy

TheyaVue Offers a 60-Day Money Back Guarantee to Ensure You're Delighted with Your Purchase

Our merchant, BuyGoods, is processing your order. Your bank statement will show a charge from BUYGOODS. When you see that on your statement, rest assured it's safe and secure. If you are not the cardholder, please let them know that charges from BUYGOODS are valid.

If you purchased any upgrades or other products from our website, please note that they will show up as separate transactions.

If you require order support, please contact BuyGoods’ customer support by clicking here. You can also call BuyGoods anytime at 302-404-2568.

If you require product support, please email us at


We offer shipping to the United States, Canada, United Kingdom, Australia and New Zealand. Orders received on a weekend or U.S. holiday will be shipped the next business day.

Average Shipping Times*:
Continental United States: 5-7 business days.
Canada: 6-14 business days.
International: 10-16 business days.

* Due to the COVID-19 pandemic, there may be carrier delays and possible tracking issues that are out of our control. Your patience during these difficult times is appreciated.

Orders are shipped with UPS. In some cases, USPS will be used for the final leg of delivery.

Once your order is shipped, you will receive a shipping notification with a tracking number to track the status of your shipment.

If the package is refused or if the delivery address is incorrect, we will initiate a refund minus shipping & handling fees, once the product has been received back in our fulfillment center.

If order tracking from the carrier shows that the package has been successfully delivered, we cannot be held responsible for any lost, stolen, or delayed packages. It is the buyer's responsibility to investigate the issue with the carrier.


To obtain a full refund for your order, we must receive all bottles (unopened, empty, or partially full) back at our fulfillment center within sixty (60) days of the original order. Inside the package, please include a handwritten or printed note with the following information clearly written:

1) Order # (found on your receipt)
2) Full Name
3) Mailing Address (where the shipment was received)
4) Email Address
5) Phone Number
6) Original Packing Slip (if available)

Failure to meet the requirements above will result in our inability to refund you. Return shipping costs are the customer's responsibility. Initial order shipping fees (if applicable) are non-refundable.

Please use a shipping service that provides tracking information, and kindly send the tracking number to so we can properly track your return package.

Your refund will be processed once our fulfillment center has received and reviewed the contents of the package.

Your refund will be credited back to the original card or bank account used for payment. Please allow 3-5 business days for the refund to clear, depending on your bank’s processing speed.

International Orders

Shipping fees for international orders are non-refundable. Refunds for international orders can be processed in the same manner as outlined above. Return shipping costs are the customer's responsibility. If any customs charges, import duty or additional fees are incurred from the carrier or due to local laws, they are the responsibility of the customer.

Initiating a Return & Returns Address

Please contact to initiate a return and to receive the return address.


You can reach out to our friendly customer support team by emailing

Disclaimer: By ordering through our website you are bound to our Terms of Use.